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 Home  » Aflac Insurance Company  » Claims

Aflac Claims

Aflac Claims and complaints are handled by the company's customer service department. The customer service representative is prepared to answer questions about the concerned person's plans. The department is proud to offer interpretation services for more than fifty languages. The customer service dept can be contacted on 1-800-992-3522. You can also call on the same number to find out the status of your claims processing. The department fax number is 1-877-442-3522. Claims and loss handling as described in the Wikipedia is the materialized utility of insurance. It is the actual product paid for. Claims may be filed by insured directly with the insurer or through brokers or agents. The claims process is looked after by the customer service team of Aflac. It handles the following types of claims:
  • Accident Claims
  • Cancer Claims
  • Health Screening or Wellness Claims
  • Beneficiary's Statement for Death Claim
It also looks into critical illness claims, and dental claims.

Aflac Claims Forms

Aflac Claims Forms can be accessed at The form is known as Flex One/Flexible Spending Account Form. Once filled in, the applicant can fax in the form to 1-877-353-9256. For further enquiries, they can call the customer service on 1-877-353-9487. The form can also be mailed into the following address:

Aflac Benefit Services
1932 Wynnton Road
Columbus, GA 31999-9950

Claims forms are also available at Besides this, the life claim forms for the state of Illinois must be obtained by contacting Aflac Worldwide headquarters at 1-800-992-3522. Apart from forms and authorization forms, you will also find Wingspan Services, Section 125 Documents and IRS W-9 forms at the above stated link.

Aflac Claims Online

Aflac Claims Online is very much convenient for customers and clients who are very much internet savvy and know their way about the World Wide Web. The organization's online services can be accessed on It is known as Wingspan Online Services which makes managing accounts easy. With this, policyholders can access their benefits information 24-hours a day seven days a week. They can view and update account and employee information, print frequent used forms, take advantage of online bill payment or billing services as well as review, print and save electronic copies of the Aflac invoice. Apart from these, customers can enjoy around the clock policy and claims information. Overall, it offers convenient 24/7 access to personalized policy information and other valuable features for example electronic policy downloads, online claims and Aflac Always.

People looking for more information can have a look at the company's authentic website.


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